June 30, 2018

Cancellation, Return & Refund Policy

Cancellation, Return & Refund Policy

Cancellation before shipment:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer care team on care@kojiesan.in or call us on +91 9743915000.

In such cases, the order will be cancelled and the money will be refunded to you within 5-7 business days after the cancellation request.

Cancellation post shipment:

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer care team on care@kojiesan.in

  • In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
  • Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 7-9 business days.
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